The following Terms and Conditions are liable to all clients whether Persons or Corporation when purchasing Pre-Made or Customised Chair Covers.
Customer Service Returns
You must agree to all of the Terms and Conditions on this page in order to return Pre-Made Chair Covers purchased from Cover N Dine. Please read carefully. If you return Pre-Made Chair Covers outside the conditions of this policy, you will not receive credit or a refund. Your Pre-Made Chair Covers will not be returned to you.
Cover N Dine stand behind all of our products. If you have any questions or concerns, please email all your details via email on sales@coverndine.com.au and we will happy to assist you.
Exchange Or Return of Pre-Made Chair Covers
- To return any item you simply email sales@coverndine.com.au outline and specify your concern regarding items and we will issue you with a return authorisation number. With the authorisation number supplied, please ensure when returning Pre-Made Chair Covers that this number is attached and labelled on the Chair Covers.
- Credit will not be issued nor will an exchange be processed for any product that has not been received by Cover N Dine or received without a return authorisation number.
- Original shipping and handling charges are non-refundable. A return processing fee equal to the original shipping and handling charge will be accessed for all returns. Orders placed during free or discounted shipping promotions will be charged a return processing fee in the amount that would have been charged for shipping and handling during non-promotional shipping conditions.
- Items must be returned in a clean, saleable condition within 30 days of the original ship date with original packaging and paperwork to be eligible for a refund or exchange. Cover N Dine will not accept items that have pet hair, or that are worn, misused, stained, soiled or laundered.
- Items received after 30 days of original ship date will not be eligible for a refund or exchange and will not be returned to the customer.
- Items altered by the customer, including removal of care or law labels, may not be returned, exchanged or refunded.
- Items that are on clearance may not be returned.
- Customised Chair Covers may not be returned.
- Any item sold in sets must be returned in sets for a refund or exchange. Partial refunds or exchanges will not be made for partial returns of sets.
- You can expect your refund within 4 weeks from the time you mail your return to Cover N Dine.
- For credit card orders, please allow one to two statements for credit to appear.
- Eligible exchanges will be processed according to the exchange request. Additional merchandise charges and/or associated taxes are the responsibility of the customer. Shipping is free for all exchanges although, the returned items are subject to a return processing fee.
- Full credit will be given for items with manufacturer defects pending an inspection by our Quality Assurance Department.
- If you have any questions, please email sales@coverndine.com.au
Go back